Delivery Information

Can I book a delivery date online?

No. All delivery bookings must be made over the phone.

Can I change my delivery date?

If your item is being delivered by us or any of our delivery partners, with the exception of Next Day and 3 day delivery, you can change your delivery day up to 72 hours prior to delivery.

Do you deliver to my address?

Delivery is available in England, Wales and Scotland, however customers living in some remote rural areas should note some delivery services are either extended by 2 working days, or in some instances not available at all.

Can all my items arrive at the same time?

You can arrange for several products to be delivered on the same day. But items distributed though different delivery partners may arrive separately and at different times.

What if I’m out when you try to deliver?

If your item is being delivered on the Next Day or 3 day delivery service the delivery company will leave a card to let you know they have tried to deliver the item to you. They will redeliver the item to you within 7 days of the original delivery date. If your item is being delivered on any other service you will be contacted to arrange a new delivery date.

Can I call you on the morning of delivery to confirm the delivery time?

No, unfortunately you can’t contact us on the morning of delivery to confirm the delivery time. However if we are delivering the item we will have already contacted you to confirm whether the item will be delivered during the morning or afternoon.

Terms and Conditions

• Delivery times apply to items in stock.
• If any items you order are not available we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly.
• Deliveries normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified.
• Working days are classified as Monday to Friday and exclude bank holidays.
• Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for any additional lifting or carrying of your goods.
• We do not deliver items to multiple addresses.
• Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date.
• If your order contains more than one item you may be contacted by more than one operator to arrange the delivery date, and the products may be delivered separately even if they have the same estimated delivery dates because our products come from different delivery partners and suppliers.
• Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services.